111bet's Privacy Policy

111bet is an online gaming and sports betting platform serving users in Bangladesh. This Privacy Policy ("Policy") applies to the 111bet website (https://111betapp.cam), mobile applications, and all related services.

The purpose of this Policy is to clearly inform you of what information 111bet collects about you, how that information is processed, and what rights you have over your data. By creating an account on 111bet or using its services, you are considered to have accepted the terms of this Policy.

This Privacy Policy is an integral part of our Terms and Conditions. Reading both documents together will give you a complete understanding of the legal framework governing use of the platform.

111bet collects two types of information — information you provide directly, and information collected automatically while you use the service.

2.1 Information You Provide

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Mobile number and email address
• National ID card or passport details (during identity verification)
• bKash, Nagad, Rocket, Upay or bank account details (for processing deposits and withdrawals)
• Messages and information provided when contacting our support centre

2.2 Automatically Collected Information

• IP address and device identifier information
• Browser type, operating system and screen resolution
• Time spent on the site, pages visited and navigation patterns
• Betting history and gaming activity logs
• Transaction history — deposits, withdrawals and bonus usage
• Data collected through cookies and similar tracking technologies

111bet collects information in the following ways:

3.1 Registration and Account Management

When you create an account on 111bet, update your profile, or complete the identity verification process, the information you provide is stored directly on our servers.

3.2 Payment Processing

Necessary payment information is collected during transactions made through mobile banking services such as bKash, Nagad, Rocket and Upay. For bank transfers, relevant account details are also stored.

3.3 Technical Tools

Technical information is collected automatically from your browser and device when you access the site. This information is used to improve site performance and ensure security.

3.4 Support Communications

When you contact the support team via live chat or email, a record of that conversation may be retained. This is done for quality assurance and training purposes.

Collected information is used only for the following purposes:

1. Account management: To handle registration, verify login, and ensure account security.
2. Identity verification: To prevent fraud and confirm age — all activity on 111bet is for those aged 21 and above.
3. Payment processing: To receive deposits and complete withdrawals — minimum deposit ৳300 and minimum withdrawal ৳1,000.
4. Customer service: To provide 24/7 live chat and email support in Bengali and English.
5. Bonuses and promotions: To verify your eligibility and award bonuses.
6. Service improvement: To improve platform functionality and user experience.
7. Security and fraud prevention: To detect suspicious activity and maintain cybersecurity.
8. Legal compliance: To comply with applicable laws and regulations.
9. Communications: To send important account notifications, policy changes, or security-related information.

111bet never sells your information to third parties or transfers it to any marketing organisation.

111bet uses industry-standard security technologies to keep your data safe.

5.1 Encryption

All data transmission on the site is encrypted using SSL (Secure Socket Layer) technology. This ensures that no third party can view information exchanged between your browser and our servers.

5.2 Access Control

Only staff members who require access to your personal information for their work may do so. All staff are bound by strict confidentiality agreements.

5.3 Retention Period

Information is retained for as long as your account is active and for as long as necessary thereafter to meet legal obligations. Transaction records may be kept for a set period even after an account is closed.

5.4 Response to Data Breaches

Should a security breach occur that affects your information, 111bet will notify you as quickly as possible and take the necessary steps to address the situation.

111bet does not sell, rent, or commercially transfer your personal information to any third party. However, information may be shared in the following limited circumstances:

6.1 Service Providers

Selected partner organisations providing payment processing (bKash, Nagad, Rocket, Upay, banks), technical services, and customer support may receive certain information — solely for the purpose of carrying out their designated tasks. These organisations are bound by the same confidentiality obligations as 111bet.

6.2 Game Software Providers

Game studios such as Evolution, Pragmatic Play Live, JILI, and PG Soft may technically access certain session data to ensure fair gameplay. Your personal identity information is not shared with them.

6.3 Legal Requirements

Information may be disclosed in compliance with applicable law in response to court orders, legal requests from investigative authorities, or fraud-related investigations.

6.4 Business Changes

In the event of a merger or acquisition, user information may be transferred to the new entity, but the protections of this Policy will remain in effect.

Cookies and similar technologies are used on the 111bet website. Cookies are small text files stored in your browser.

7.1 Essential Cookies

These cookies are necessary to maintain login sessions and run the site's basic functions. Disabling them will prevent the site from working correctly.

7.2 Performance Cookies

These cookies are used to analyse site visit statistics and usage patterns in order to improve the service. This information is aggregated and does not directly identify any individual.

7.3 Cookie Controls

You can disable or delete cookies from your browser settings. However, disabling certain cookies will prevent you from using specific features of the site.

Every registered user on 111bet has certain fundamental rights over their own data:

1. Right of access: You may request to know what information we hold about you.
2. Right to rectification: You may request that any inaccuracies in your information be corrected.
3. Right to erasure: In certain circumstances you may request that your information be deleted. However, some information may not be erasable due to legal obligations.
4. Right to restrict processing: In certain cases you may request that the use of your information be temporarily limited.
5. Right to portability: You may request your information in a common format.
6. Right to object: You may object to the use of your information for specific purposes.

To exercise any of these rights, please contact our support team. We will respond to your request within a reasonable time.

For more information on account safety and controls to help you game responsibly, visit our Responsible Gaming page.

111bet's services are exclusively for individuals aged 21 and above (21+). We do not knowingly collect personal information from any minor.

Age is verified during the registration process. If we become aware that an account was created by someone under the age of 21, that account will be closed and the associated information will be deleted.

If a parent or guardian believes their child has created an account, please notify our support team immediately.

111bet may revise this Privacy Policy at any time. When a significant change is made, the "Last Updated" date shown at the top of the page will be updated, and registered users will be informed via email or live chat.

Continuing to use the platform after any changes are made will be considered acceptance of the updated policy. If you have any questions about policy changes, please check our FAQ section or contact the support team directly.

If you have any questions, concerns, or requests regarding your information or this Privacy Policy, please contact the 111bet support team through the following: